SLA & Delivery Commitments
What you can expect from Rover Insights as a partner. These commitments apply to all subscription tiers unless otherwise noted.
Last updated: April 2026
Lead Delivery
- •Scored leads delivered to your CRM within 48 hours of the conversation
- •Every lead includes TruSQL™ score, score breakdown, and AI-generated next steps
- •Structured data: pain points, feature needs, buying signals, competitive intelligence
- •Call summary and sentiment analysis attached to every SQL lead
Scoring Quality
- •TruSQL™ score on 100% of call-qualified leads
- •Score includes plain-English explanation of why the lead scored that way
- •Scores update with each new conversation (dynamic, not static)
- •ICP configuration reviewed during onboarding and adjusted on request
Platform Access
- •Platform available 99.5% uptime during business hours (Mon–Fri, 8am–8pm ET)
- •Scheduled maintenance communicated 48 hours in advance
- •Browser support: latest versions of Chrome, Firefox, Safari, and Edge
- •Data export available at any time (CSV/XLSX)
Integration Support
- •Salesforce OAuth integration setup during onboarding week
- •Custom integration scoping within 5 business days of request
- •Lead routing configuration changes processed within 2 business days
- •Integration failure alerts with resolution within 4 business hours
Communication
- •Dedicated account contact for all subscription tiers
- •Monthly performance review for Growth and Enterprise tiers
- •Support response within 1 business day for standard requests
- •Urgent issues (integration failures, data concerns) escalated within 4 hours
These commitments represent Rover Insights' standard service expectations. Specific contractual SLAs may vary by subscription tier and are detailed in your partnership agreement. Enterprise customers may negotiate custom SLA terms. Rover reserves the right to update these commitments with 30 days notice.
Related Questions
Rover Insights targets 48-hour delivery from conversation to CRM. If systemic delays occur (integration issues, processing backlogs), the Rover Insights team communicates proactively and works to resolve within the same business day. Lead quality is never compromised for speed.
Lead volume depends on your ICP, vertical, and the natural conversation cadence with your target market. Rover Insights does not guarantee a specific number per month because the platform prioritizes quality matches over arbitrary volume targets. Your account contact provides volume estimates during onboarding.
Contact your dedicated account representative directly or email support@roverinsights.ai. Standard requests receive a response within 1 business day. Integration failures and data concerns are treated as urgent and escalated within 4 business hours.