How to reach us
- help@roverinsights.ai
- Best for anything with a screenshot or an error message. Monitored on business days.
- Your account contact
- Every subscription has a named Rover contact
- For onboarding, ICP changes, integration setup, and anything about your campaigns.
What to expect
| Request | Response |
|---|---|
| Standard requests | Within one business day |
| Integration failures and data concerns | Escalated within four business hours |
| Scheduled maintenance | Announced 48 hours in advance |
| Platform availability | 99.5% during business hours (Mon to Fri, 8am to 8pm ET) |
The full list of commitments is on the service commitments page.
Salesforce and HubSpot setup
Connecting your CRM takes a few minutes and no code. In the Rover app, open Account, then Security, then Connect your CRM: the Salesforce and HubSpot tiles each have a Show me how walkthrough with the install link, the admin settings to check, and the connect step. Your Rover contact can walk your admin through it on a call.
If a step fails, send us the time of the attempt and which button you used. Every connection attempt is logged on our side, so we can usually tell you what happened without a screenshot.
Security and privacy questions
To report a security concern, email help@roverinsights.ai with “Security” in the subject line. For privacy requests, including access to or deletion of personal data, email legal@roverinsights.ai.